Відео

Good news, it's coming - and quite soon at that. Stay tuned.

any dealer should have them.

@@rewkirsch8557 They should, but they don't (at least where I live)

Glad it helped.

Correct, connector orientation varies for different fuel metering pump styles. Install the fuel pump according to the installation instruction for the specific heater you are installing.

Sorry, not sure if you have a question or if this is just a general comment. : ). If you have a question, happy to try and find you an answer. Kind regards, Eberspaecher Social Team

Hey Rick, I've emailed Tech Support directly and will add their answer as soon as it arrives. Apologies for the tardy response time. Will endeavour to do better. Kind regards, your Eberspaecher Social Team

Hey Rick... here's the response I received from Tech Support: The error codes can be found in the repair instruction. Instructions should be made available from wherever you obtained your heater. Alternatively, they can be downloaded from the Partner Portal. Unfortunately these files are too large to send via email. P00012A Unsuccessful start procedure: * Check exhaust and combustion air system. * Check fuel quantity and fuel supply, see page 22. * Renew the fuel filter. * Clean the fuel filter in the connection socket of the metering pump. P000126 Flame cutout within the control range 0% - 25%: * Check exhaust and combustion air system * Check fuel quantity and fuel supply (see page 22) * Check flame sensor, see Fault Code P000120 and Fault Code P000121. Hope this helps.

@@EberspaecherNorthAmerica Well, I have bought the heater as part of a campervan. I was standing in the cold and could not figure out how to start the heater. Having instructions publicly available (and not behind partner page) would be helpfull not? Thanks anyway!

😢​@@EberspaecherNorthAmerica

Go to the Eberspaecher Dealer Search landing page and find a dealer close to you. www.eberspaecher-dealer-locator.com/

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Comment from @douglasharley2440 who bought the Chinese knock-off. Not the edit below. So you jusdt never know, @bbdgha i paid $160, including shipping for an 8kw Chinese diesel heater (included 5l tank), and i've been running it for almost 2 weeks now and I LOVE IT!!! just finished-up my first 5l fill-up of the tank, and it has been effortlessly keeping my tiny home built in a box truck a very comfortable 75-80 degrees in 20-30 degrees weather. i couldn't be happier. EDIT: the thing worked great for 3 weeks and then broke permanently due to crappy wiring. DON'T BUY THE KNOCK-OFF HEATERS, THEY'LL BREAK AND CANNOT BE FIXED.

@@EberspaecherNorthAmerica my $160 knock off been running 24/7 New Zealand winter for over 8 years flawlessly now and will tear down this summer to check inside and sling a gasket kit in $1.00, new bearings NMB ZZ625 $3.00. 😂😂😂😂

Hey Michael. My answer from tech support was “the EasyStart Pro software can be updated using the EasyScan diagnostic tool.” Hope this helps. Happy New Year!

Apologies... I have an email in and will get back to you with an answer asap. Cheers

Hey Wander... straight from the Trainer's keyboard: "The Hydronic S3 does not have an atomizing screen. The combustion chamber and burner assembly has been redesigned." Hope this answers your question.

@@EberspaecherNorthAmerica I left out one detail as I wasn't aware there was an Airtronic model S3 - I'm talking about the hydronic unit here. But - safe bet they share this redesigned assembly? Would make sense. Thank you!

Hi John... that's an excellent idea and I'll be passing your suggestion along. In fact, I think what I'll do is suggest a landing page for each product that has everything a user might need to know, including the manual and any how-to videos we have for the product. And I think the plan, going forward, is to include a QR code that opens up a page like I just described. Thx John.

Hi Mark... apologies for the tardy reply. I've just emailed the head of technical product support and will get back to you with an answer shortly.

Okay, Mark... this is the response I receivbed from tech support: The Easy Start Pro does not replace the EasyStart Select directly, the EasyStart Pro is only compatible with the AX2 and AX3 family of air heaters and the HS3 CS family of coolant heaters. It does have built in ambient temperature monitoring, but that is only compatible with an AX2 or AX3 heater. For further questions about the controller or controller replacements please contact our Technical Support Team at CA-TO-TechServices@eberspaecher.com. Hope it answers your question, Mark.

Glad it was helpful, Graham! Let me know if there's any other content you'd like to see as a video and I'll pass your request along.

Apologies for the tardy response, Katt. And I'm sorry about your issue. I would suggest you reach out to our Technical Support Team at 1-800-387-4800 X2299 and/or help@eberspaecher.com. They will be more than happy to assist you and/or answer any questions you have. Please don't hesitate to reply to this message if you don't hear back from anyone and I'll personally forward your issue to the support team and make sure you receive a speedy reply/answer.

Apologies for the tardy response, Harry. And I'm sorry about your issue. I would suggest you reach out to our Technical Support Team at 1-800-387-4800 X2299 and/or help@eberspaecher.com. They will be more than happy to assist you and/or answer any questions you have. Please don't hesitate to reply to this message if you don't hear back from anyone and I'll personally forward your issue to the support team and make sure you receive a speedy reply/answer.

Извините, я не уверен, что Google Translate хорошо справился с переводом вашего комментария. Не могли бы вы отправить его еще раз? :)

Apologies for the tardy response, John. And I'm sorry about your issue. I would suggest you reach out to our Technical Support Team at 1-800-387-4800 X2299 and/or help@eberspaecher.com. They will be more than happy to assist you and/or answer any questions you have. Please don't hesitate to reply to this message if you don't hear back from anyone and I'll personally forward your issue to the support team and make sure you receive a speedy reply/answer.

That's great. I hope you're enjoying your work. How long have you been with the company.

@@EberspaecherNorthAmerica I started in August we are laid off right now though because of the GM automobile strike I started as a temp worker it's a good job gets hot on those summer days pays good so I'm waiting to get called back soon.

Hope you get called back real soon. Good luck!@@joomomma9463

Apologies for the tardy response and I'm sorry about your issue. You can contact Technical Support at 1-800-387-4800 X2299 and/or help@eberspaecher.com.

Hi Robert. Apologies for the tardy response and I'm sorry about your issue. You can contact Technical Support at 1-800-387-4800 X2299 and/or help@eberspaecher.com.

You're welcome 😊

Hey Rayos. Apologies for the tardy response and I'm sorry about your issue. You can contact Technical Support at 1-800-387-4800 X2299 and/or help@eberspaecher.com.

Hi Richard. I'm glad you liked the video and found it informative. As for answering your question, the best thing would be to contact Technical Support at 1-800-387-4800 X2299 and/or help@eberspaecher.com.

Hi and my apologies for the tardy response and I'm sorry about your issue. You can contact Technical Support at 1-800-387-4800 X2299 and/or help@eberspaecher.com.

Did you figure it out? Currently trying to do the same thing…

Yes it was simple. I just called and ordered the separate cable that is just a daisy chain you add on and plug into the heaters. I forget the part number but they know what you are looking for of you call a dealer

LOL... I used Google Translate. Glad you think so. And thanks for commenting. : )

Happy to hear you found a workaround that works for you, Luca.

Hi Edward. We're sorry you had issues with our product. Did you take it back to the dealer? If you don't mind my asking, where did you purchase it. We've had issues with customers buying their heaters online from unauthorized sellers. Just something to keep in mind.

Hi Fabien and thank you for your question. According to our engineering depart, unfortunately the answer to your question is no. The EasyStart Pro is a CAN based controller and the ventilation units (like Kalori silencio 2) don’t have CAN communications built in. But I will definitely pass your question / suggestion on to our development team. I'd be surprised if this wasn't something they're already working on. If anything should develop in this area, I'll be sure to let you know about it. Again, your feedback is much appreciated, Fabien.

Hi Lindsey. Sorry to hear that. I'm not a member of the tech team, but I will email my contact in that department and try to get you an answer asap.

@@EberspaecherNorthAmerica by chance, was there any answer they gave you?

The new D2L heater features a redesigned pump with the electrical connector on the opposite side of the pump. For these new fuel pumps having the connector on the low side is recommended. I hope that answers your question, Sages 101. But of not, feel free to message us again. Aways happy to help.

@Eberspaecher North America yes I went and double checked, it's installed correctly. Thank you for the reply 😁👍🏻

If you have forceps, that's a great suggestion. Thanks weasel884.

Apologies, Jeff. Did you find out what H1 Service means? You can contact Technical Support at 📞 1-800-387-4800 X2299 and/or 📧 help@eberspaecher.com. I will also email someone at tech support to ask them directly and let you know what they say.

Okay, I just did some digging and this is what I found: "Thank you for your email. This is one of the most common problems we encounter and you will not need to get anything new, this is a simple and easily fixable error. First, you will need to reset the heater. We are attaching an installation manual to this email. Please navigate to 7.2.3 section and perform a factory reset. Then you will need to redo the initial commissioning(page 22) as you most likely have selected the incorrect sensors. Indicator sensors and control sensors need to be set to the same(control unit) Here is a link to the EasyStart Pro Installation Manual: www.butlertechnik.com/downloads/Eberspacher_EasyStart_PRO_-_Installation_Instruction_Manual.pdf Hope this helps, if you haven't fixed it already.

Hi Moab Pearl. Apologies for not getting back to you sooner. Our technical support team will be more than happy to help you out with any questions you have. You can reach Technical Support at: 📞 1-800-387-4800 X2299 📧 help@eberspaecher.com And I will send a separate email to a colleague asking for the proper links to all our manuals. We completely overhauled our websites and I believe some of the links in the summary of our older videos were likely rendered obsolete by the transition.

Apologies for not getting back to you sooner, B Torr. Our technical support team will be more than happy to help you out with any questions you have. You can reach Technical Support at: 📞 1-800-387-4800 X2299 📧 help@eberspaecher.com And if you don't receive a response to your email or call, please let us know and I'll send your question to someone's direct email.

@@EberspaecherNorthAmerica Thank you. I will be using it again next week and I will try to get the noise recorded to go along with a couple more questions I have.

@@EberspaecherNorthAmerica Thank you. They sent me the manual. I couldn't get a clear recording of the noise so they were not able pin down what it is, but discussing what it sounded like and what it was doing; it sounded like it was not a big concern.

LOL... Thank you for the positive feedback. I didn't now how to respond because I didn't know what you wrote. But it dawned on me that I could use Google Translate. So again, much appreciated.